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Results Delivery


    Our Results Delivery approach is grounded in the following guiding principles:

    • Help individuals succeed: Organizations don't change, people do. To get results, individuals must behave differently. Identify the vital few behaviors that drive the most results, and reinforce them with timely, positive and consistent consequences. Invest in coaching to develop individual capabilities. Build motivation for the change by shifting communication toward a two-way dialogue.
    • Bring the future to life: Create a clear and compelling vision for the future. Ensure that leaders are aligned, committed to this vision and ready to enroll the entire organization. Develop solutions that are credible and create pull for the change.
    • Inspire deep commitment: Develop leadership talent and ensure that leaders work effectively together. Build a healthy Sponsorship Spine: apply an intentional process to cascade commitment along the spine through the front line and activate key influencers.
    • Deliver the value: Develop a realistic transformation plan informed by the organization's capacity to implement and absorb change; establish a governance structure to ensure effective, efficient decision-making. Maintain a focus on realization while creating the plan and measuring progress.
    • Build to sustain: Modify the organizational enablers—roles, structure and culture—and adapt systems and technology to support the change. Establish feedback loops and response mechanisms to enable solutions to evolve as needed to ensure enduring results.
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